Client Care Advisor – Scarsdale Vets Practices

From £8.30 per hour  | Part Time  | Scarsdale Vets Practices

Overview

Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly and dedicated team, and often the first contact with our clients so are vital to our business.

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The team

Whichever practice you are based in, you will be working amongst a team of differing sizes who are passionate about providing the highest quality care to clients and their pets. The main hospital site at Pride is the largest of our practices and has a higher number in their team. At the smaller practices you would often be the only Client Care Advisor on duty so will need to be a confident solutions provider.

Our colleagues are passionate animal lovers, who always go over and above to make the client journey seamless.

Being at the heart of the business, the Client Care Advisors are there to not only facilitate and be there for the clients and the animals, but also to support the vets and nurses and the other departments within the business.

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Your role

Your role as Client Care Advisor at Scarsdale Vets will be very varied with no two days being the same. If you are looking for a challenge and the ability to make a difference, this is the role for you!

We would like applicants to be able to work from any of our local practices, so that could be Mickleover, Hilton, Pride Park, Oakwood or any of our other sites. Your own transport with business travel insurance will be required to make sure you are safely insured to travel between locations.

You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients. You must have basic word and excel skills as you might need to create documents or spreadsheets and you will have full training on our veterinary software where we hold vital information regarding our patients.

Being at the heart of the business, the Client Care Advisors are there to not only facilitate and support the clients and the patients, but also for the onsite practice vet and nurse. There will often be occasions where you are asked to help by holding an animal who is being examined.

So, being comfortable around a range of differing animals would be an asset.

We would like you to be employed on a rota’d contract of 16 hours per week and the hours of work will be 8am to 10pm Monday though to Sunday. Rotas will be produced at least 4 weeks in advance and there would be an expectation that you were able to cover absence within the teams.

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Perks and benefits

Professional

  • Training in customer care
  • Career progression available

Personal

  • Birthday off work
  • Death in Service cover
  • Increase in holiday allowance with service
  • Discount Staff Pet Scheme


None of our current roles quite right for you? Don’t worry, we’d still love to hear from you.

We know great veterinary care needs great people. So if you think you can make a difference in our growing team, please let us know – and if a role comes up that we think you’d be perfect for, you’ll be the first to know.

Consider me for future roles