Client Care Advisor – Referrals Team (16 hours/week)

£8.33/hour  | Part Time  | Pride Veterinary Centre – Derby


Our outstanding Referral Client Care Team are an integral part of the Pride Veterinary Centre. Pets who are referred to Pride specifically are often extremely unwell and in a critical condition, so their people might need extra support too.


The team

You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets the best possible experience when attending.
The team are passionate animal lovers, who always go over and above to make the client journey seamless.

Client Care Advisors in the Referral Team are an important part of the business and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential and you can make a noticeable impact.


The role

Your role as Client Care Advisor at The Pride Veterinary Centre - Referrals will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and what they yet have as a task to complete.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone and in person, reassuring clients, listening to their needs, taking payments and solving problems. Attention to detail skills are required as is a natural smile and enjoyment of being in a customer care role.

As the appointments within the Referrals Team aren’t the usual check-up or vaccination, our pets and their people may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.

You will be employed for 16 hours each week on a flexible contract with the hours of work being between 8am and 8pm Monday through to Sunday. Rotas will be produced at least 4 weeks in advance and everyone needs to be flexible on covering any of the core hours and days.

If you are looking for a challenge and the ability to make a difference, this is the role for you!


Perks and benefits


  • Training in customer care
  • Career progression available


  • Birthday off work
  • Death in Service cover
  • Increase in holiday allowance with service
  • Discount Staff Pet Scheme

None of our current roles quite right for you? Don’t worry, we’d still love to hear from you.

We know great veterinary care needs great people. So if you think you can make a difference in our growing team, please let us know – and if a role comes up that we think you’d be perfect for, you’ll be the first to know.

Consider me for future roles